Terms & Conditions
1. Booking, Deposit & Cancellation
A 25% deposit is required to secure your booking and reserve the agreed date. The deposit is intended to cover the costs associated with reserving the date, planning the event and preparing for the booking.
If the booking is cancelled more than 14 days before the event, the 25% deposit will be refunded in full.
If the booking is cancelled 14 days or less before the event, the 25% deposit will be retained. This reflects the costs and potential loss associated with holding the date and the reduced opportunity to accept another booking. Where circumstances allow us to reduce our loss, we will take reasonable steps to do so.
The remaining 75% balance is due one week before the event.
If the booking is cancelled more than 24 hours before the event, after the remaining balance has been paid, the 75% balance will be refunded in full. The 25% deposit will remain non-refundable.
If the booking is cancelled within 24 hours of the event, the deposit and remaining balance will normally be non-refundable, as by this stage we may have incurred significant costs and committed staff, ingredients and other resources to the event.
However, where reasonably possible, we may offer the option to rearrange the event for an alternative date, subject to availability. If we agree to rearrange the event, the remaining balance may be transferred towards the new booking, while the original 25% deposit remains non-refundable.
Any rearranged event must be agreed with us in advance and is subject to availability. Any additional costs arising from a change of date will be discussed and agreed with the client in advance.
Nothing in these terms affects any rights the client may have under applicable consumer law.
2. Guest Numbers
We understand that guest numbers can change and will accommodate changes wherever reasonably possible.
Final guest numbers should, where possible, be confirmed at least 7 days before the event. Changes after this point will be accommodated where reasonably possible and may be subject to ingredient availability, staffing requirements and any additional costs.
Where guest numbers decrease, any reduction in the final price will take into account costs already reasonably incurred in preparation for the confirmed number of guests.
3. Dietary Requirements & Allergies
All dietary requirements, allergies and food intolerances must be communicated to us at the time of booking, or as soon as they become known.We will take reasonable care to accommodate dietary requirements that have been notified to us in advance. However, as we work in domestic kitchens and handle a wide range of ingredients, we cannot guarantee an entirely allergen-free environment.
The client is responsible for ensuring that all relevant dietary and allergy information has been provided accurately and completely.
4. Venue Access & Kitchen Facilities
The client is responsible for ensuring that we have reasonable access to the property and a safe, clean and suitable kitchen and working area for the preparation and service of the food.
Any specific requirements regarding access, parking, stairs, kitchen facilities or equipment should be communicated to us before the event.
If we are unable to access the property or safely carry out the service because the required access, facilities or conditions have not been provided, this may affect our ability to fulfil the booking.
5. Event Timing & Delays
We will agree an approximate arrival and service time with you in advance.
We ask that agreed timings are respected so that the event can run smoothly. If the event is significantly delayed due to circumstances caused by the client or guests, this may affect the service.
Where additional staff time or extended service is reasonably required as a result of a delay caused by the client or guests, an additional charge may apply. Any such charge will be discussed with the client wherever reasonably possible before it is incurred.
6. Menu & Ingredient Changes
The menu will be agreed with the client in advance.
As we use fresh and seasonal ingredients, there may occasionally be circumstances where a particular ingredient becomes unavailable. In such circumstances, we reserve the right to provide a suitable alternative of equivalent quality.
Any significant changes to the agreed menu requested by the client after confirmation may be subject to an additional charge. Any additional charge will be agreed with the client in advance.
7. What's Included
The agreed price is fully inclusive of all ingredients, preparation, cooking, service, waiting staff, and clearing and cleaning the kitchen afterwards.
There are no additional charges unless something is specifically requested and agreed with you in advance.
Additional services, staff, equipment, extended service time or special requests that are not included in the agreed package will be discussed and agreed with the client before any additional charge is incurred wherever reasonably possible.
8. Damage & Breakages
We take reasonable care when working in your home or chosen venue.
The client remains responsible for damage or breakages caused by the client or their guests.
If accidental damage is caused by us, we will notify you as soon as reasonably possible and will deal with the matter fairly and appropriately.
Nothing in these terms excludes or limits any liability which cannot legally be excluded or limited.
9. Leftover Food
Once food has been handed over to the client or removed from our care at the end of the event, responsibility for its storage, handling and consumption passes to the client.
We recommend that leftover food is refrigerated promptly and consumed in accordance with appropriate food-safety guidance.
10. Unforeseen Circumstances
In the very unlikely event that we are unable to fulfil the booking due to illness or another unforeseen circumstance, we work with two additional chefs who may be able to cover the event.
We will make every reasonable effort to ensure that your booking is fulfilled as planned.
If we are unable to provide the agreed service, we will work with you to find a suitable alternative arrangement where reasonably possible. If an alternative arrangement cannot reasonably be provided, any refund will be dealt with in accordance with applicable consumer law.
11. Circumstances Beyond Our Reasonable Control
We will not be responsible for failure or significant delay in providing the service where this is caused by circumstances beyond our reasonable control, including severe weather, major travel disruption, natural disasters, power failure or other genuinely unforeseen circumstances.
Where reasonably possible, we will work with you to find a suitable alternative arrangement or date.
Nothing in these terms limits or excludes any liability that cannot legally be limited or excluded.
12. Consumer Rights
These Terms & Conditions are intended to operate alongside, and not exclude or restrict, your statutory rights as a consumer.
Nothing in these terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
Where any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.